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Call Center Employee

24/7 DEDICATED
SERVICE ACCOUNT

Always accessible, reliable, and effortless communication for all your travel and transportation needs.

We are available 24/7 for all your travel and transportation needs. Our travel experts will ensure that you receive the service you expect while accommodating all the changes in your itinerary.

Route communication to all key stakeholders to avoid redundancy and save time.

Support classes include client care, account management, and detailed leadership involvement.

SPECTRE On-site Coordinator is the one in charge of coordinating every transfer during the group visit and, if needed by the occasions, will be present on-site.

24/7 Dedicated Service Account: Products
24/7 Dedicated Service Account: List

THE SPECTRE PROMISE

Puts you in control of your travel.

24/7 CONCIERGE

Always accessible, reliable, and effortless communication
for all your travel and transportation needs.

  • Route communication to all key stakeholders
    to avoid redundancy and save time.

  • Support classes include client care, account management, and detailed leadership involvement.

  • SPECTRE On-Site Coordinator is the one in charge of coordinating every transfer during the group visit and
    if needed by the occasions will be present on-site.

Yes, We Can!

SOLUTION DRIVEN

  • Our team embodies a culture of proactive problem-solving, comprised of top-notch individuals dedicated to achieving excellence through transparency, diligence, and integrity.

  • Rather than merely adapting to changing itineraries, we anticipate them, with our processes finely tuned to manage and swiftly respond to change.

Prioritizing Understanding

CUSTOMER CENTRIC

Our specialized ground transportation experts thrive on customer engagement to consistently deliver superior experiences. SPECTRE account professionals delve into the nuances of your request to efficiently allocate resources and minimize costs.

  • Together, we craft bespoke solutions that transcend the offerings of fixed-price services.

  • Recognizing the significance of budget adherence, we ensure immediate accounting and reporting of any unexpected variances, maintaining transparency throughout.

No Limit to Customization

BESPOKE EXPERIENCE

Personalization at the core of every request.
Countless vehicles can be commissioned, fine-tuned to precise specifications, reflecting each client's unique individual tastes, preferences and style.

  • Pickup procedures, choice of food and beverages, luxurious cabin setups.

  • Pre-set temperature, air circulation preferences, and personalized music selections.

  • Nothing is impossible.

Valuing Privacy Paramountly

SPECTRE CONFIDENTIALITY

We maintain a strict nondisclosure policy regarding our clients, routes, or individual bespoke arrangements.

  • Timetables, routes, and bespoke setups are disseminated only through secure channels, accessible on a need-to-know basis by our account managers, coordinators, and drivers.

  • Information dissemination restricted to a need-to-know basis

  • Secure channels exclusively for information sharing

  • Routine social media audits by SPECTRE

Strategic Security

SPECTRE SECURITY

We employ elite security consultants who provide risk management support for our internal team and clients as needed.

  • We work with private security teams

  • We cooperate with local law enforcement

  • SPECTRE regularly cooperates with local law enforcement personnel to provide motorcade and convoy escorts as well closing of VIP areas.

  • We work with government security agencies

  • Depending on the level of delegation SPECTRE can provide cooperation with official government agencies like the secret service.

  • SPECTRE cooperates with top of the line private security detail to provide full coverage.

Extensive driver and vehicle vetting

SPECTRE CHAUFFEURS

We build our relationships on trust.
All SPECTRE drivers must pass a multi-stage vetting process before getting behind the wheel to ensure assets remain secure at all times.

  • Identify potential partners with an excellent track record

  • Extensive recommendation checks are performed before advancing to the next stage.

  • Initial Questionnaire and Interview

  • Each SPECTRE driver must pass a rigorous multi-stage interview.

  • Yearly Compliance Screenings

  • Deep background checks, licensing permits, insurance verifications and vehicle inspections.

  • Formal Agreements

  • All SPECTRE partners agree to uphold the highest quality standards, confidentiality agreements and maintain certifications and insurance levels.

Emergency Preparedness Measures

SPECTRE PREPAREDNESS

Our drivers at SPECTRE undergo a stringent vetting process, followed by rigorous training to ensure they are adept at handling any disruptions on the road. They are well-equipped with a comprehensive set of tools and have the backing of a robust support system to navigate through unforeseen circumstances.

  • Defined emergency communication procedures
    for swift response

  • Onboard emergency kits
    to provide immediate response in any situation.

  • The meticulous preparation and provision of essential equipment underscore our commitment to ensuring the safety and well-being of our clients during their journey with SPECTRE.

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